Privacy Policy
How we protect your personal and health information.
Effective Date: January 1, 2026
Last Updated: February 18, 2026
TGE Trusted Helpline - Mental Health Treatment & Advisors (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of all individuals who visit our website or receive treatment at our facility located at 19800 Hawthorne Blvd, Torrance, CA 90503. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address, date of birth, and insurance information that you voluntarily provide when contacting us, requesting information, or beginning the admissions process.
- Protected Health Information (PHI): Medical history, treatment records, diagnoses, medications, and other health-related information collected during the course of treatment at our Torrance facility.
- Website Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytics data collected through cookies and similar technologies.
How We Collect Information
- Directly from you when you call, email, or submit an inquiry through our website
- During the admissions and intake process at our treatment center
- Through your use of our website via cookies and analytics tools
- From insurance providers and referring healthcare professionals (with your consent)
How We Use Your Information
We use collected information for the following purposes:
- To respond to your inquiries and provide requested information about our treatment programs
- To process admissions and verify insurance coverage
- To provide medical treatment and clinical care at our facility
- To communicate with you about your treatment or follow-up care
- To improve our website, services, and patient experience
- To comply with legal obligations and regulatory requirements
HIPAA Compliance & Protected Health Information
Under HIPAA, you have the following rights regarding your Protected Health Information:
- Right to Access: You may request access to your medical and treatment records.
- Right to Amendment: You may request corrections to inaccurate or incomplete health information.
- Right to Restriction: You may request restrictions on certain uses and disclosures of your PHI.
- Right to Confidential Communications: You may request that we communicate with you through specific methods or at specific locations.
- Right to an Accounting of Disclosures: You may request a list of certain disclosures we have made of your PHI.
- Right to a Copy of This Notice: You may request a paper copy of this Privacy Policy at any time.
We will not use or disclose your PHI without your written authorization except as permitted or required by law, including for treatment, payment, and healthcare operations.
42 CFR Part 2 Compliance
As a substance use disorder treatment provider, TGE Trusted Helpline also complies with 42 CFR Part 2, which provides additional federal confidentiality protections for substance use disorder patient records. These records receive a higher level of protection than standard medical records and generally cannot be disclosed without your specific written consent.
Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
- Treatment: With healthcare providers involved in your care (with your consent)
- Payment: With insurance companies to process claims and verify coverage
- Legal Requirements: When required by law, court order, or legal proceedings
- Safety: To prevent or address potential threats to health or safety
- Service Providers: With trusted third-party vendors who assist us in operating our website (subject to confidentiality agreements)
Cookies & Website Tracking
Our website uses cookies and similar technologies to improve your browsing experience. These may include:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Data Security
We implement appropriate technical and organizational measures to protect your personal information and PHI against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.
Your California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of personal information. Note that HIPAA-covered health information is exempt from certain CCPA/CPRA provisions.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us About Privacy
If you have questions about this Privacy Policy, your rights regarding your personal or health information, or wish to exercise any of your HIPAA rights, please contact us:
- Privacy Officer
- TGE Trusted Helpline - Mental Health Treatment & Advisors
- 19800 Hawthorne Blvd, Torrance, CA 90503
- Phone: (424) 358-3660
- Email: [email protected]